Terms and conditions operator - 38
A nonrefundable deposit of 30% of the cruise is due at time of booking. The balance will be paid no later than 60 ( sixty ) days before the departure. For bookings within 30 days of departure, the full amount of the cruise must be paid.
When booking cancellation (illness, flight cancellations, strikes or other ...) must be notified by recorded letter. In this case the costs withheld are:
more than 6 weeks before departure: 30% of the cruise, between 6 weeks and one month before departure: 60% of the same amount, less than a month: the entire cruise. THE OPERATOR reserves the right to modify the route and the program content of the cruise.
THE OPERATOR accepts no responsibility for delays caused by waterways flooding, flood streams or exceptionally high rivers or any navigational works or other circumstances beyond their control and reserve the right to restrict or vary the location of cruising if unusual or hazardous conditions prevail or because of water shortage. If such events occur THE OPERATOR will endeavor to re-route and notify Customers of any alterations to embarkation or disembarkation points.
Changes in the cruise program could be possible to improve customer service without being entitled to compensation or indemnity. The price does not include personal insurance, baggage and trip cancellation. The passengers are responsible for any breakages or damage caused by themselves during the cruise and it is then the responsibility of the client to replace or reimburse the object lost or broken.
We ask our passengers to respect the basic rules of prudence and the recommendations of the crew. THE OPERATOR insurance may not cover passengers following a careless or unconscious behavior onboard. THE OPERATOR accepts no liability for theft, accidents or incidents on board. In the event of cancellation by THE OPERATOR an alternative date for the cruise will be proposed.
In the case of force majeure THE OPERATOR reserves the right to make any necessary changes to the itinerary, cruise dates, pick up/drop off points. The barge will inform the clients as soon as is reasonably possible of any such changes. Such events would generally include: technical closing of navigation along the Canal du Midi, lock blockings, canal works, low water levels, floodings, mechanical or technical problems with the barge, industrial dispute, natural disasters etc. Although this English translation is fair, only the French text will be accepted in case of dispute. Any dispute would be settled by Courts depending on the Tribunal de Grande Instance de Béziers.
Any reservation involves the acceptance of all as defined above.