Terms and conditions operator - 46
Your booking is an agreement made between you, the “Guest” (“you”) and THE OPERATOR, the operators of the barge a company registered in England, Company Number 7156136 having its registered address at 20-22 Wenlock Road, London, England, N1 7GU (“the Company” “we”, “us”, “our”). Anyone traveling with the Guest shall also be bound by these terms whether they are specifically named in any booking correspondence or not.
Your Cruise
When you book a one week cruise it starts mid-afternoon (1400h-1600h) on the relevant Monday and ends when you leave the boat after breakfast the following Sunday (around 1000h) unless other starts and end times have been previously agreed with us (“Cruise”).
You should ensure that you have the correct documentation, i.e. passport and Visa (if required) before traveling to/through Europe. The Company shall not be liable for any loss caused by the Guest having incorrect documentation for entry into France/Europe; in the event that entry is refused, our standard cancellation terms shall apply.
Deposit and payment
A deposit of 25% of the total Cruise cost is payable on booking to secure the selected dates. The balance is payable 120 days before the start of the Cruise.
The Company reserves the right to cancel bookings in the event that the balance is not paid by the 120-day deadline. All cancellations shall be subject to the clause “Cancellations” below.
If your booking is made within 120 days of the start of the Cruise, the full cost of the cruise is payable at the time of booking.
Payments may be made by bank transfer or credit card. Payment shall be taken in Euro. If the Guest wishes to pay in any other currency this should be discussed with us before any payment is made. If a non-Euro currency is used to pay the deposit, the final payment must also be paid in that currency. The conversion rates shall be set by the Company at the dates of each payment.
Credit card policy
By making any payment to us by credit card you agree to waive any rights you may have to cancel or delay any such credit card transaction in any way whatsoever with your credit card provider. Subject to the clause “Cancellations” below, you agree that we may share these terms and conditions with your credit card provider to demonstrate that you have accepted that all credit card payments are final.
You agree and authorise the Company to charge the remaining balance of the Cruise cost to the credit card you have provided for the payment of the deposit in the event that payment is still outstanding and you are not available (and we have made reasonable efforts to contact you between the hours of 8am and 3pm local to your home address) on the due date.
Cancellations
When the Guest cancels
The Company shall charge a cancellation fee if you cancel your Cruise after booking. In all instances, when you cancel, your deposit (25% of the total cruise cost) is non-refundable.
If the Guest cancels in writing more than 120 days prior to the cruise, the 25% deposit shall be withheld and no further payment due.
If the Guest cancels 120 or less days prior to the cruise, the final payment shall remain payable by the Guest.
The Company may refund any cancellation fees (less reasonable costs or any additional costs incurred as a result of your cancellation) if it is able to resell the dates you have booked; this is solely at the Company’s discretion.
You are strongly advised to take out cancellation insurance.
When the Company cancels
The Company may need to restrict, vary or even cancel your cruise, particularly if the Master of the barge or other relevant authority considers it to be unsafe to navigate due to the weather conditions or some other event happens which is beyond the control of the Company. The Company therefore must reserve the right to cancel any booking, cruise, or part of cruise, and to refund the amount paid or pro-rated amount without any further liability. The Company shall have no liability if any cancellation or curtailment is due to the failure of any part of the barge’s equipment which has been reasonably maintained by the Company. For clarity, if the Company cancels any booking, cruise or part of cruise because of any reason including but not limited to force majeure the Guest shall be refunded the amount paid or a pro-rated amount without any further liability to the Company.
Guest behaviour
The Company shall not accept Guests behaving in an abusive or inappropriate manner towards the crew or other guests of the barge. This includes but is not limited to dangerous and/or inappropriate drunkenness, unwanted physical contact or harassment, and the use of illegal substances. The Company reserves the right to immediately and permanently remove one or more Guests from the barge who are found to be behaving in such ways. For the avoidance of doubt, any behaviour which risks the safety of any person on board or that of the vessel itself may also be dealt with in this way. In such event, no refunds shall be given and the Company shall have no liability to the Guest(s) for any loss whatsoever or additional expense incurred by the Guest(s) as a result of their removal from the barge. In all cases, the Master’s decision shall be final.
Limitation of Liability
So far as is permitted by law, the Company accepts no liability for injury, accident or illness to any Guest, nor for the loss or damage to the Guest’s personal effects, unless that loss, injury or illness is caused by the demonstrable negligence of the Company, its directors, officers, or employees. If this is the case the maximum liability of the Company shall be limited to the price you have paid for the Cruise. All Guests are strongly advised to take out adequate insurance for themselves, their vacation and their possessions.
Your indemnification of the Company
If you cause damage to the barge, its fixtures or fittings, or any other property owned by the Company, you agree that you shall pay the costs to make good the damage you have caused. If you cause any damage or loss to any third party, you shall be solely liable to the third party. You agree that you shall indemnify and hold the Company harmless in all such issues involving third parties.
Arrangements with third parties
If you ask the Company to arrange events with a third party the Company accepts no liability for any problem arising out of those events. Any such problems must be taken up with the supplier of the event.
Accuracy of Information
Every care has been taken to ensure the accuracy of all information presented by the Company in the description of the barge and her operation. However, all such information is for guidance only; no liability shall be accepted by the Company for any inaccuracies.
Smoking policy
For the comfort and safety of all Guests and crew, it is forbidden to smoke aboard the barge.
Data privacy
Your personal data shall be collected, stored and processed in accordance with relevant laws and regulations and only when strictly necessary. All such storage and processing shall be in accordance with the General Data Protection Regulation (“GDPR”). The Company shall keep all of your personal data secure and never pass it on to a third party unless it is necessary to do so to facilitate or manage your booking or we are compelled to do so in law. If you do NOT wish to be contacted by the Company, please either click the “unsubscribe” link in the last communication sent to you or simply send an email to contact@bookarivertrip.com asking to be removed. Please also use this email address to contact us for any other Data Protection purposes.
Jurisdiction
These Terms and Conditions form a part of the contract between the Company and the Guest. Any dispute arising shall be governed by the law of England and Wales, and any judicial proceedings shall exclusively be conducted in London, United Kingdom