Terms and conditions operator 36

Terms and conditions operator - 36

 

These Terms and Conditions constitute the Agreement between you and your group (collectively "Passenger") and THE OPERATOR as well as its employees, officers, and directors (collectively THE OPERATOR).


Cruise includes

Accommodations with private bath and lavatories, all meals and beverages on board, use of bicycles and other facilities of the boat, availability at no extra cost of pickup and drop-off transfers between specified meeting points and the barge, and when applicable, availability at no extra cost of round-trip transfers to the sites of excursions, guided tours, and related admittance tickets unless otherwise specified.

Green fees and tee reservations, availability at no extra cost of round-trip transfers to the golf courses when golf option is selected.

 


Cruise does not include

Air and train transportation, hotel before and after, airport taxes, health or accident insurance, trip cancellation insurance and baggage loss (all strongly recommended). Items of a personal nature such as passport, laundry, purchases or gratuities for the crew. In the business configuration, are not included all specific materials and equipment as video equipment, sound systems, screens and boards, etc.


RATES

Rates are in euros. Special promotional rates in $US apply to US residents only.

Quoted rates are based on average current rates of exchange. THE OPERATOR reserves the right to increase rates to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets and in particular in the euro/$US exchange rate.


Booking and Cancellation Information

 

A deposit of 30% of the price is required at the time of booking. A reservation cannot be confirmed until the deposit is received in the THE OPERATOR office with the properly fulfilled and signed "reservation form". THE OPERATOR can send confirmation by E-mail. Final payment is due in the OPERATOR office three months prior to departure.

 

Cancellation Charges

Individuals:

All deposits and payments are not refundable.

No refund for unused portions of cruise.

 

Charters:

All deposits and payments are not refundable.

No refund for unused portions of cruise.


Note: Bookings are automatically cancelled if money is not received on time in the THE OPERATOR offices and penalties as per cancellation charges will be applied.


All cancellations must be done in writing and are effective only upon receipt by THE OPERATOR office.

 

CANCELLATION BY THE OPERATOR

 

THE OPERATOR reserve the right to cancel any trip 21 days or more – unless force majeure - before departure. In the event a trip is canceled by THE OPERATOR, its sole obligation is to refund all monies paid it.

Individual reservations: unless otherwise specified, departure is guaranteed if at least 6 passengers are booked. Otherwise, 21 days or more before departure, THE OPERATPR will have to inform the Passenger and may:

 

  1. maintain the departure, or
  2. propose a departure date change, or
  3. propose to cruise on an equivalent barge in the same cruising area at the same cost, or
  4. propose a price increase of the cruise

 

In cases 2. 3. and 4., if the Passenger refuses the change proposed, his cruise will be canceled and he will be refunded all monies paid it, neither the Passenger nor THE OPERATOR will then have to pay cancellation charges.

 

TRIP CANCELLATION INSURANCE

 

THE OPERATOR recommends adequate personal and baggage insurance. Trip cancellation insurance is strongly recommended for all Passengers.

 

WATERWAY ROUTES AND VESSEL ALTERATIONS AND SUBSTITUTIONS

All routes are subject to change without notice. Some waterways may be subject to occasional closures due to drought, storms, floods, canal or lock repairs or other unforeseen circumstances that result in conditions unsafe for navigation. In the unlikely event of such occurrences, the following conditions may apply:


(1) if navigation must be suspended, Passengers will continue to be accommodated on the stationary Vessel and the regular excursions will continue to be made, with cruising to be continued as soon as possible; or


(2) THE OPERATOR may propose to reverse cruise route, cruise another waterway or transfer Passengers to another vessel of similar standard; or

 

(3) if none of the options (1) or (2) is applicable, THE OPERATOR will provide the Passenger, without surcharge, with transportation tickets to the departure or arrival transfer point or any other point agreed by both parties.

 

 

ARBITRATION

Any controversy or claim arising out of or relating to this Agreement, to your trip or to any material disseminated by RTHE OPERATOR concerning your trip shall be resolved solely and exclusively under the French law.

 

INSURANCE

The professional insurance is taken out to GROUPAMA TRANSPORT 1 Quai Georges V – BP 1403 – 76067 LE HAVRE CEDEX.

 

PHOTOGRAPHY ON TOURS

THE OPERATOR reserves the right to take both still and film or video pictures and record sound during any cruise tour and to use such Pictures and/or Sound Recordings for promotional and advertising purposes. The Passenger hereby permits THE OPERATOR to use his/her image and voice in such Pictures and Sound Recordings without any payment due to the Passenger whatsoever. The Passenger must notify THE OPERATOR in writing that he/she does not grant THE OPERATOR permission to use such Pictures and Sound Recordings.

 

RESPONSIBILITY CLAUSE

All passengers’ possessions are carried at his/her own risk. We do not recommend that Passenger brings valuable jewelry or a large amount of cash. Passenger understands and agrees that THE OPERATOR is not responsible for injury, death, property damage, delay, inconvenience or loss occasioned by theft or vandalism, fire, water, weather conditions, terrorist activity, acts of God, strikes or other labor unrest, riots, governmental acts, maintenance, cleanliness, sanitation or other problems with vessels or transportation mechanisms, delays of airlines or any other transportation mechanism.

 

GENERAL INFORMATION

This agreement and contract supersedes and cancels all prior communications and agreements whether written, oral or implied. No provision in this agreement can be modified except upon a writing, signed by an officer of  THE OPERATOR. reserves the right to refuse to accept or retain as a member of a tour any person at any time ; Upon booking and payment for any cruise tour, this Agreement shall be deemed transacted in France. Any inquiries, claims or general complaints by the Passenger relating to the services provided by THE OPERATOR must be submitted in writing to THE OPERATOR within thirty (30) days of the completion of the tour and cruise, and must contain detailed and evidentiary information.

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